Frequently Asked Questions

Frequently Asked Questions

Some parents choose to get their children in skates and on the ice as soon as they are able to walk, but the ideal age to begin tot ice skating lessons is at about three or four. To use Icebykes or eBykes, children need to be from 120cm in height.

Dubai Ice Rink has two options. Penguins skate aids designed to help young children to gain confidence with their first steps onto the ice. There are 50 available penguin stability aids for hire. These are hired on a first come, first served basis. It is not possible to book it in advance. We also provide doubled-bladed skates (Bob Skates) providing your child with the sliding sensation whilst having increased stability.

Snowman skating aids are designed for kids over 12 years old as well as for adults. It costs AED40 and it is good for 1 hour use. There are a limited number of snowmen skate aids, which are available on a first come, first served. It is not possible to book it in advance.
Skates are available for hire at the Skate Hire Counter, and yes, they’re included in the session ticket price.

Guests are encouraged to use their own ice skates. Using your own skates will improve your skating experience. Figure and hockey skates can be purchased from our store and staff will advise on the skate suitable for your individual needs.

Lockers are available for customer skating on that session at a cost of AED 15 per session plus AED 20 (refundable deposit).

Due to the limited space surrounding the ice rink, we charge AED16. One free of charge adult is allowed in to assist the children with their skates.

Tickets are non-refundable and non-transferable (as per our terms and conditions), so please be sure before you book your tickets.

Water has the uncommon property of expanding when it freezes. If you apply pressure to ice, it melts. So, when the blade presses against the ice, it creates a thin film of water which acts as lubricant, and allows you to slide. When you are skating, you are actually sliding on a thin film of liquid water.

There is a first aid room located near to the management office. In the unlikely event that you or a member of group should need first aid assistance, please alert a member of staff. Everyday a nurse is on site for the peak periods.

We provide safety helmets for children under 1 meter free of charge. For anyone else wishing to use a helmet it’s available for a charge of AED10 from our skate hire counter. Customers are welcome to bring their own protective equipment to use at Dubai Ice Rink should they so desire.

This depending on how frequently you are skating. After you have finished skating you should dry and inspect the blade. Blades that have dulled or have nicks should look to be sharpened. This can be done at our facility.

Please note that Dubai Ice Rink timings are subject to change. Prior to you visit, please check our timings at here or call us on 800-DUBAI-MALL (800 38224 6255)
Yes, helmets are available at the price of AED10 per session (helmets are included in the ticket price for children under 1 meter)
Dubai Ice Rink offers a variety of lessons that will suit you. For more information or to book online please click here
Yes, a discount of 20% will be given to groups of 15 people or more.
The ice rink is located in The Dubai Mall, on the Ground Level.
Our smallest skate boots are Euro 25 and biggest skate boots are Euro 50.
Skates can be purchased from our skate shop, located in the Dubai Ice Rink.
You can either purchase your tickets online on this website or in person at the reception counter.
Yes! This is a real ice rink.
We recommend that you dress in comfortable warm clothing. We suggest you wear thick socks and gloves. Gloves make it more comfortable, especially for young children. To use IceBykes or eBykes, you need to wear pants (but not loose ones) and fully enclosed sports shoes; no long or hanging closing is allowed.
The ice rink is oval shaped, and measures 60m from front to back, and is 30m wide.

Children are welcome to skate without their parents. However, children under 5 years old must be accompanied on the ice by a paying adult.

Yes, socks are available for purchase at the Skate shop, located at Dubai Ice Rink, and we also provide them along with skates included in the session price.

Like any other sport, ice skating has a certain amount of risk to it, but in a supervised environment with marshals.

The ice is generally between 1.5 inches and 2 inches thick at any point. Underneath this is a cooled concrete slab. It is important not to dig holes in the ice as other skaters can fall into them and possibly injure themselves.
If you cannot find the answer to your question, please feel free to call us on 800-DUBAI-MALL (800 38224 6255)

For Your Safety

Before going on the ice

  • Choose a session appropriate to your ability
  • Do not skate if you are pregnant
  • Do not carry young children or babies on the ice
  • Wear gloves and wrap up warm but do not wear scarves, long coats or trailing items the ice
  • Do not skate whilst under the influence of drugs or alcohol
  • Do not use mobile phones or personal stereos on the ice. Either leave them at home, with a spectator or in a locker
  • Do not eat food or drink on the ice, or drop litter on the ice
  • Do not carry or wear bags on the ice as this may affect your balance. Remove sharp objects from your pockets
  • Ensure your skates are fastened correctly
  • Please be advised that Strobe Lights are used during Disco Sessions. Skaters who are uncomfortable with such lighting effects should take heed accordingly

On the ice

  • Always enter and leave the Ice pad via the gates
  • Skate in an anti-clockwise direction
  • Do not skate at excessive speeds
  • If you do fall over, try and protect your head
  • Keep your fingers clenched in a ball
  • Please follow the instructions of the marshals and referees who are here to ensure your safety
  • When the machine is cleaning the ice, keep off the Ice and behind the barriers
  • Do not sit or climb on the barriers
  • Do not throw or spray the Ice
  • Do not dig holes in the Ice
  • No jumping or pushing
  • No tag games or whip-changes
  • Please be considerate to less able skaters

Anyone failing to follow these guidelines may be removed from the ice and/or Dubai Ice Rink premises. Thank you for your cooperation.